Policies

I begin each client relationship with a complimentary consultation to meet you and talk about the details of your event either in person, over email or via skype.

Following the initial consultation, I will provide you with a detailed proposal describing the styles, concepts, colours and costs for your event flowers for review.

I will hold your date for one week after you receive your proposal. After that time, I require a non-refundable, non-transferable retainer of 40% of your estimated total to reserve your date.

As proposals get tweaked and changed, they may not drop below the current service minimum (a la carte $700, full service $2500). As of 2018, clients must sign a contract that will be delivered when the final proposal is approved for full service weddings.

No other major floral items may be provided from another florist, event planner, family member or any other person without consultation.

The balance of your order is due four weeks prior to your wedding date. No flowers or foliage will be cut, ordered or delivered without payment in full.

When you pay your balance four weeks prior to your wedding, your order is considered final. No changes or reductions are allowed after this point, and any additions will be billed separately.

If there are circumstances outside of my control (such as a crop failure) I reserve the right to use my best judgement to make flower substitutions that preserve a high quality of work and maintain the integrity of the design concepts agreed upon.

Under normal circumstances, you should have no problems with your flowers – I take pride in my work and want your event to be beautiful. I will give you detailed instructions on how to best care for your flowers after they are picked up or delivered. However, the flowers become your responsibility once they are in your possession and I cannot assume any liability for problems that result from improper conditions or handling once the flowers leave the studio or I leave the event.

I reserve the right to take any photographs, or hire a personal photographer to
take photos, of any florals for portfolio use, and certainly welcome the sharing of any of your professional photographs. I will follow up shortly after your wedding, and again about 2 months after, regarding this.

All rented items are due back three days after your event, or sooner. If rentals have not been returned at this time, or any rented items are broken or lost, you will be billed for the replacement cost of those items.

Cash, cheque, and etransfer are my current methods of payment. I will accept payment via credit card and PayPal provided you have the “fee-less” option , otherwise there will be a 3% surcharge.